Agency Travel Software MOU

Concur (logo)Recently, NTEU and HHS agreed to a Memorandum of Understanding (MOU) with respect to the software, Concur, used by bargaining unit employees to book agency travel. While Concur was implemented in the summer of 2015, the parties have worked on negotiating the impact of the changes on a post-implementation basis. The highlights of the MOU include:

  • HHS will provide a tiered support system, including written guides and on-call/online chat support to help bargaining unit employees handle travel issues and concerns.
  • While travel will normally be booked via the travel site, bargaining unit employees may receive authorization to travel outside of the travel application for work-related issues when: (1) immediate travel is necessary and (2) a supervisor has approved the travel without requiring the employees to use the travel system.
  • The travel management system will list and display reservation cancellation policies.
  • For travel reserved through the travel management system, if: a) an approving official cancels the employee’s approved travel after the reservation has been ticketed or booked, and b) the cancellation date and time specified by the airline, hotel or rental car provider has elapsed, and c) a cancellation fee is charged to the employee’s government-provided travel charge card, then the employee may file for reimbursement of the fee using the process prescribed by the employer and/or FTR.

NTEU National President Tony Reardon thanked the NTEU chapter presidents who served on this bargaining team for our hard work throughout the process: NTEU Chapter 230 President Cheryl Monroe; NTEU Chapter 254 President David Arvelo; NTEU Chapter 288 President Weston K. Szymanski; and NTEU Chapter 290 President Russell Glapion.