An arbitrator upheld NTEU’s grievance over HHS’s denial of several recurring telework agreements, ordering the agency to convert episodic arrangements to recurring agreements.
I want to bring to your attention the latest arbitration decision in our ongoing efforts to force the agency to live up to their telework obligations under the contract. This grievance was filed on behalf of three Compliance Officers (COs) who had episodic telework agreements permitting telework two days per week and sought to obtain recurring telework agreements allowing telework three days per week. NTEU contended that since the employees had already successfully teleworked two days per week, and their job duties comported with the requirements of Article 26 of the parties’ Consolidated Collective Bargaining Agreement, the agency’s mission would be met with the recurring telework arrangement. Continue reading “Decision on Recurring Telework Grievance”
Representatives Loudermilk (R-GA) and Connolly (D-VA) recently introduced the Government Customer Service Accountability and Improvement Act of 2018, H.R. 5402, which would require the establishment of customer service standards at federal agencies and encourage agencies to measure the public’s experience and interaction with agencies. Continue reading “New Agency Customer Service Standards Legislation Introduced”